How to Upgrade or Downgrade Your Plan

Upgrades are pro-rated based on where you are in your billing cycle. The system calculates the price difference between your current plan and the new plan, then charges you only for the days remaining until your next renewal.

Here's a quick example. Say you're on a $10/mo plan and want to upgrade to a $20/mo plan, with 15 days left in your billing cycle:

• Price difference: $20 - $10 = $10/mo.
• Remaining days: 15 out of 30.
• Upgrade invoice: $10 × (15/30) = $5.00.

You pay $5.00 now, and your next full renewal bills at the new $20/mo rate.

Step-by-Step Instructions

1. Log into our Billing Client Area.
2. Click on the Services tab.
3. Select the service you wish to upgrade, downgrade, or change.
4. Select "Upgrade/Downgrade" from the left hand sidebar.
5. Select the package and cycle you wish to change to by pressing "Choose Product".
6. Pay the new invoice.
7. Restart your server to apply the new resource limits.

Upgrading for More RAM

Game server plans are tiered by RAM allocation. Upgrading to a higher plan increases the memory available to your server. After upgrading and restarting, the new limit applies automatically. No changes to your server configuration are needed.

Signs your server may need more RAM:

• Out-of-memory crashes: your console shows errors like java.lang.OutOfMemoryError.
• Lag spikes with memory at the limit: lag spikes, often followed by a crash, while the Memory graph sits at your plan's limit. Lag with memory well below the limit usually comes from a setting, the world, or a player's connection, and more RAM won't fix it.
• Modpack instability: heavily modded servers frequently require 8 GB or more.
• World loading failures: large worlds take excessively long to load or fail to load entirely.